Contact app support
Email honney@xcape.in. Include the app city, event name, device platform (Android, iPhone, or web), and a short description of the issue. Do not send one-time passwords, QR credentials, or other people's personal information.
Sign-in or invitation help
- Use the same official email address that received the event invitation.
- Check spam or quarantine folders for the one-time code.
- Request a new code only after the displayed retry timer allows it.
- If the address is not recognised, contact app support or the on-site registration desk.
Camera and QR help
Enable camera permission in your device settings, reopen the app, and try in good light. Keep your own QR credential private except when an authorised event scan or attendee connection requires it. If a scan remains pending, keep the app installed and reconnect to the internet so its secure outbox can retry.
Notifications
Notification permission can be changed in your device settings. If alerts are enabled but not arriving, confirm the app is up to date and that battery or focus settings are not suppressing notifications. Important event information may also appear in the in-app notification inbox.
Privacy or account requests
Read our Privacy Policy or use the account and data deletion instructions. For access, correction, consent, or privacy concerns, email honney@xcape.in.
Developer contact
Xcape Reality Private Limited
Attn: Honney Goyal
honney@xcape.in